Question 1

Are all your products authentic Korean skincare?

Accepted Answer

Yes, 100%. We source all our products directly from authorized Korean distributors. Every product is genuine and comes with original packaging and batch numbers.

Question 2

Do you ship to all areas in Jordan?

Accepted Answer

Yes, we deliver to all cities and areas across Jordan, including Amman, Irbid, Zarqa, Aqaba, and more. Delivery typically takes 1-3 business days depending on your location.

Question 3

How should I store my Korean skincare products?

Accepted Answer

Store your products in a cool, dry place away from direct sunlight. Some products like vitamin C serums benefit from refrigeration. Avoid storing products in your bathroom where heat and humidity can degrade them.

Question 4

What is the shelf life of Korean skincare products?

Accepted Answer

Most Korean skincare products have a shelf life of 2-3 years unopened. Once opened, follow the PAO (Period After Opening) symbol on the packaging — typically 6-12 months. We always ship products with 1 year minimum  before it is expired unless mentioned.

Question 5

I have sensitive skin. Which Korean products are safe for me?

Accepted Answer

Korean skincare is known for gentle formulations. We recommend starting with products containing Centella Asiatica (Cica), ceramides, or panthenol. Brands like COSRX and Round Lab offer excellent sensitive skin lines. Always patch test new products first.

Question 6

What is the correct order to apply skincare products?

Accepted Answer

Apply from thinnest to thickest consistency: cleanser, toner, essence, serum, moisturizer, then sunscreen (AM only). This ensures each layer absorbs properly and maximizes effectiveness.

Question 7

How long does it take to see results from a new skincare routine?

Accepted Answer

Give your routine at least 4-6 weeks to show results. Your skin's natural turnover cycle is about 28 days, so real changes take time. Be patient and consistent — the results will come.

Question 8

Do Korean sunscreens provide enough protection for Jordan's sun?

Accepted Answer

Absolutely! Korean sunscreens with SPF 50+ PA++++ provide excellent protection against both UVA and UVB rays. They're lightweight, non-greasy, and leave no white cast. We recommend reapplying every 2 hours when outdoors.

Question 9

Can I return or exchange products?

Accepted Answer

Yes, we accept returns within 3 days of delivery, provided the product has not been opened and the packaging is not damaged. Please contact us as soon as possible to arrange your return.

Question 10

What payment methods do you accept?

Accepted Answer

We currently accept cash on delivery (COD) only. Pay conveniently when your order arrives at your doorstep anywhere in Jordan.

Question 11

How to get a promo code?

Accepted Answer

Now we have a 10% promo code for the opening of our website you can use it from the bar above if available.

Frequently Asked Questions

General

Frequently Asked Questions

General